The Healthy Dispatcher

To better serve the law enforcement community, the Bill Blackwood Law Enforcement Management Institute of Texas is offering a special program for dispatchers to address how to deal with stress and difficult people. The two-day seminar will focus on identifying stress and how to minimize its impact on the job and at home as well as tips on how to deal with difficult citizens, co-workers, and family member and diffuse conflict. The program co-sponsored by the Montgomery County Emergency Center Operation.

Topics Covered / Course Objectives

  • Identify sources of stress at work and learn how to rebound quickly
  • Stop negatives thinking and learn to relax
  • Improve communications with supervisors, coworkers and family
  • Create nutrition and exercise plan to reduce stress and increase energy
  • Learn to interact with four personality types
  • Discover how to effectively give and receive criticism
  • Diffuse conflict and regain common ground

Who Should Attend / Admission Requirements

  • Public safety dispatchers
  • Dispatch supervisors
  • Training officers
  • Dispatch directors and support staff

Course Length

The Healthy Dispatcher is a two-day course.

Course Hours

Participants receive 16 hours of TCOLE credit.

Course Cost / Fee Policy

The Healthy Dispatcher is $195 per person for Texas Law Enforcement Officers.

Cancellation / No-Show Policy

If the participant has already paid, he/she will be refunded half the cost of the registration fee if notice of cancellation is received by the Program Coordinator no later than seven (7) business days prior to the program. No refunds are available after this date, but substitutions of attendees are permitted.

If no written cancellation is received and the participant does not attend the program, the participant or their agency will be required to pay 100% of the registration fee if the registration fee was not previously paid.

Course Contact

Yvette Shorten, Program Coordinator
Law Enforcement Management Institute of Texas
George J. Beto Criminal Justice Building
Sam Houston State University
Huntsville, TX 77341-2417
Fax: (936) 294-3926
Phone: (936) 294-3851
Phone: 800-477-9248
wys001@shsu.edu

Additional Information

Hotel, Travel, and Meals:
The participant or their agency is responsible for expenses incurred for travel to and from the training, hotel cost, and meals excluding lunch on Monday through Thursday. Hotel information will be included in the confirmation email. Choosing a hotel and making a reservation is the responsibility of each participant.

Schedule for the Week:
Class begins at 8:00 a.m. and ends at 5:00 p.m. The program involves working lunches (lunch is provided).

Dress for the Week:
Business casual is the dress for the week. Clothing should be professional and no caps/hats or shorts are permitted. It is always recommended to bring a light jacket in case the training room is cold. A coat (and tie for the men) is needed for the group photo.

Firearms:
If you choose to wear your weapon you may do so in full uniform or in plain clothes with your badge fully displayed. Be aware that Sam Houston State University adopted a concealed carry policy in 2016. Individuals who are 21 years of age and who currently possess a handgun license from the State of Texas or an approved reciprocating state may legally carry a concealed handgun on or about their person. Handguns may be carried on campus, except at collegiate and UIL athletic events, health and counseling centers, and other specified locations on campus. Signs will clearly identify prohibited sites around campus.

Tobacco Products:
In order to promote a healthy, safe, and aesthetically pleasing work and educational environment, Sam Houston State University endorses a smoke free and tobacco free environment. Tobacco use is not permitted on campus grounds. Electronic cigarettes/Vapors are not allowed in training buildings.

LEMIT Building and Parking:

The Bill Blackwood Law Enforcement Management Institute of Texas is located at 1600 Bobby K. Marks Dr. (formerly Avenue H), Huntsville, Texas, at the corner of Bobby K. Marks and Bearkat Boulevard (formerly 16th Street) on the campus of Sam Houston State University. It also is located right next door to the University Hotel.

  • Effective August 24, 2016, SHSU implemented new parking requirements on campus and has changed the flow of traffic in some areas. Please note that both streets alongside LEMIT (Bobby K. Marks and 16th Street) are now one-way streets. LEMIT participants, visitors, and University Hotel guests, including marked or unmarked law enforcement vehicles, are required to register and pay for parking through an online system. Registration is required to park on campus 24/7 and parking is enforced via a License Plate Recognition (LPR) system; therefore, you will not receive a physical parking tag/permit. Registering your vehicle for parking will allow you to park in the parking lots across the street from LEMIT (Zone 2 parking lots). Approximately 30 days out from the date of the program, you will receive additional information regarding how to register/pay for parking, and a map of available parking lots to park in.
  • For visitors and guests, there are pay-by-hour spaces along Bobby K. Marks Street and Bearkat Boulevard; however, these are managed through the City of Huntsville system and are not part of the University Zone 2 permits. Follow instructions listed on street signs for payment options and be sure to select "Huntsville" when asked to select a location. For more information on the City of Huntsville system, visit Huntsville Paid Parking.
  • Parking is also available for visitors in the Sam Houston Parking Garage, located at 1730 Avenue I, within walking distance to LEMIT. The parking garage contains approximately 250 hourly use parking spaces. Visitors should not park in the parking spaces that are numbered; the numbered spaces are reserved for Garage Permit Holders only. For directions to the SHSU Parking Garage, please click here.