Transforming Stress into Strength: Improved Mental Health for 9-1-1 Telecommunicators

Topics Covered:

  • Elements of stress
  • The seven stress warning sign
  • Stress resilience strategies
  • Understanding fear and resistance
  • Improving emotional intelligence
  • Time management

Who Should Attend:

    Dispatchers, Call Takers, and Dispatch Supervisors from:

  • Police Departments
  • Sheriff's Offices
  • Fire Departments
  • Colleges and Universities
  • Ambulance Servies

Course Hours:

    Participants receive 8 hours of TCOLE (5103) credit

Date/Time:

Aug 07, 2019 (08:00 am) - (05:00 pm)

Course Cost:

$129 per person for Texas Law Enforcement Officers
$150 per person for other personnel

Location Information:

Sam Houston State Univeristy
The Woodlands Center
3380 College Park Drive
The Woodlands, TX 77384


As 9-1-1 professionals, you are caregivers to the world! You often give and give without concern for yourself. But without careful attention and regular check-ins, the challenges of the job can overwhelm even the most psychologically hardy. Research has shown that those who prioritize their resilience are happier on the job, feel more confident about their day, and experience greater life satisfaction. This class offers powerful proven tools and strategies for understanding and transforming stress.


For more information, contact:

Yvette Shorten, Program Coordinator
Law Enforcement Management Institute of Texas
George J. Beto Criminal Justice Building
Sam Houston State University
Huntsville, TX 77341-2417
Fax: (936) 294-3926
Phone: (936) 294-3851
Phone: 800-477-9248
wys001@shsu.edu