Dispatching with Dignity

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Topics Covered:

  • Instructor Bio
  • How Dispatchers Navigate Trauma, Stress, Burnout, Conflict, and Compassion Fatigue with Dignity and Strength.

Who Should Attend:

    Dispatchers, Call Takers, and Dispatch Supervisors from:
    • Police Departments
    • Sheriff's Offices
    • Fire Departments
    • Colleges and Universities
    • Ambulance Services

Course Hours:

Participants will receive TCOLE credit.

Program Links:

[ Program Page ]

Date/Time:

Oct 29 (08:00 am) - 30, 2024 (05:00 pm)

Course Cost:

$ per person for Texas Dispatch Personnel


Payment is required by the Wednesday prior to the start of the class.

Location Information:

Bill Blackwood
Law Enforcement Management Institute of Texas
Criminal Justice Center
Sam Houston State University
1600 Bobby K. Marks Blvd.
Huntsville, Texas 77341-2417
Phone: 800-477-9248
Fax: 936-294-3926

Dispatching with Dignity is a specialized program designed for 9-1-1 professionals who serve as the first point of care in emergencies. Recognizing that dispatchers are true caregivers to the world, the course focuses on the personal and emotional toll of the profession and provides practical, evidence-based tools for managing its unique challenges. Participants learn strategies to understand, prevent, and transform the effects of stress, trauma, burnout, and compassion fatigue. Through this training, dispatchers gain resilience-building techniques and methods for maintaining composure, professionalism, and well-being—empowering them to navigate the demands of their vital role with dignity and strength.

For more information, contact:

Viki Stifflemire, Assistant to the Executive Director
Law Enforcement Management Institute of Texas
George J. Beto Criminal Justice Building
Sam Houston State University
Huntsville, TX 77341-2417
Fax: (936) 294-3926
Phone: (936) 294-4243
Phone: 800-477-9248
vds021@shsu.edu

Cancellation Policy:

If the participant has already paid, he/she will be refunded half the cost of the registration fee if written notice of cancellation is received by the Program Coordinator no later than fourteen (14) business days prior to the program. No refunds are available after this date, but substitutions of attendees are permitted.

If no written cancellation is received and the participant does not attend the program, the participant or their agency will be required to pay 100% of the registration fee if the registration fee was not previously paid.